Before you book
Cancellation policy
Villa Paula is booked whole, for a single group, far in advance. These terms protect that availability, for you and for us.
Payment
The booking is confirmed with 50% of the total amount. The remaining 50% is due no later than ninety (90) days before the arrival date. If the booking is confirmed less than ninety days before arrival, the full amount is due at the time of booking.
Weddings have their own format, with different payment and cancellation terms, set out in their quote.
Early booking discount
Bookings confirmed one hundred and eighty (180) days or more before the arrival date qualify for an early booking discount, shown in your quote or booking confirmation.
Cancellation less than 90 days before arrival: non-refundable booking
No amounts paid are refunded.
A booking confirmed less than ninety days before arrival is non-refundable from the outset, and its quote says so.
Cancellation 90 days or more before arrival
50% of the amounts paid is refunded.
Alternatively, the dates of the stay may be changed, subject to availability. This option does not apply when the booking includes a celebration (see below).
The refund never includes the amount paid for the basic celebration service.
Basic celebration service
Only those who stay overnight at the property, within the maximum capacity of 14 people, are considered guests. Any additional person who does not stay overnight is considered part of a celebration (party, hen or stag do, gathering or wedding), subject to the basic celebration service.
The amount for this service is non-refundable under any circumstances, regardless of when the cancellation is notified, as it covers the coordination, supplier management and preparation work that begins as soon as the booking is confirmed. The dates of this service cannot be changed under any circumstances. If the booking is cancelled, the service is automatically cancelled, with no refund of the amount paid for it.
No security deposit: Villa Paula has its own insurance, so no additional security deposit for damages is requested.
This translation is provided for your convenience. In case of any discrepancy, the Spanish version prevails.
Any questions about these terms? villapaula@villapaula.es · +34 635 67 68 88